Privacy Policy
Purpose
Eureka Connect is committed to protecting your personal information and privacy This Policy contains important information about how we manage personal information and is bound by the Australian Privacy Principles (Principles) contained in the Privacy Act 1988 (Privacy Act). The Principles are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is managed. Personal information is, generally, information or an opinion relating to an individual, which can be used to identify that individual.
We collect personal information about customers, employees and other individuals. It applies to all of the services offered by Eureka Connect in respect of www.eurekaconnect.com.au (websites) and Eureka Connect call centre. We collect personal information through personal contact, records of communications and third parties including public sources. We handle personal information for purposes including to provide, manage and enhance our products and services, understand you and conduct direct marketing.
We collect personal information about customers, employees and other individuals. It applies to all of the services offered by Eureka Connect in respect of www.eurekaconnect.com.au (websites) and Eureka Connect call centre. We collect personal information through personal contact, records of communications and third parties including public sources. We handle personal information for purposes including to provide, manage and enhance our products and services, understand you and conduct direct marketing.
Objective
The type of information we collect about you will depend on the circumstances, but will generally include information which is relevant to the quoting or supply of products or services you’re comparing or enquiring about. We may collect personal information from you to provide you with a comparison or to allow a supplier who participates in our service, or a business partner who assists us in providing our service, to contact you. In some cases.
Eureka Connect collects certain personal information in various circumstances, such as the types of personal information (including historical information) we collect include name, contact details, identification information to conduct direct marketing. Also we may collect your information for eligibility for specific discounts and services
Some personal information is collected under laws including a range of energy industry laws applicable to us. For example, we are required to record information we are provided about customers on life support as these customers have a special need for continuity in their power supply.
Eureka Connect collects certain personal information in various circumstances, such as the types of personal information (including historical information) we collect include name, contact details, identification information to conduct direct marketing. Also we may collect your information for eligibility for specific discounts and services
Some personal information is collected under laws including a range of energy industry laws applicable to us. For example, we are required to record information we are provided about customers on life support as these customers have a special need for continuity in their power supply.
Process
How we collect personal information
Personal information is collected in a variety of ways, including by way of personal contact such as business activities and events, Eureka Connect subsidiaries, from public sources such as telephone listings, and from other third party sources as well as mail, telephone, email and online. We may monitor and record your communications with us (including email and telephone).
Why we collect personal information
We collect, hold and use personal information to provide services, benefits and products to customers. These include: • to allow us to compare products and/or obtain quotes for products and or services • to send you a summary of your quote and comparison results• to provide our business partners or participating suppliers so that they can (where you have agreed) provide you with updates or information about their products and services• to provide our business partners or participating suppliers with details in order for them to provide you with products or services that you have agreed to receive through us • to reconcile transactions with our business partners or participating suppliers that supply you with products or services because of our services • unless you object, to communicate with you and make special offers to you; • unless you object, to direct market our services to you; • to deal with complaints and queries you may have; • To administer competitions and promotions; or • any other purpose we have notified you of when the information was collected as permitted by law.
If we disclose your personal information to our business partners or participating suppliers, they will use, deal with and manage your personal information in accordance with their privacy policies.
We may share your personal information with third parties if we genuinely believe that the sharing of that personal information is required or authorised under law.
You have the right to access and correct your personal information we hold. We will always respond to requests for access and/or corrections within a reasonable period and we will give access in the manner requested. Please email or write to our Privacy Officer (see Contact Information) if you wish to access or correct your personal information.
Personal information security
There is always a risk in sending and receiving information and we take various steps to protect the security of personal information make sure it is always protected and secure. Once the information is no longer needed we will destroy or de-identify the information is a secure manner.
Personal information is collected in a variety of ways, including by way of personal contact such as business activities and events, Eureka Connect subsidiaries, from public sources such as telephone listings, and from other third party sources as well as mail, telephone, email and online. We may monitor and record your communications with us (including email and telephone).
Why we collect personal information
We collect, hold and use personal information to provide services, benefits and products to customers. These include: • to allow us to compare products and/or obtain quotes for products and or services • to send you a summary of your quote and comparison results• to provide our business partners or participating suppliers so that they can (where you have agreed) provide you with updates or information about their products and services• to provide our business partners or participating suppliers with details in order for them to provide you with products or services that you have agreed to receive through us • to reconcile transactions with our business partners or participating suppliers that supply you with products or services because of our services • unless you object, to communicate with you and make special offers to you; • unless you object, to direct market our services to you; • to deal with complaints and queries you may have; • To administer competitions and promotions; or • any other purpose we have notified you of when the information was collected as permitted by law.
If we disclose your personal information to our business partners or participating suppliers, they will use, deal with and manage your personal information in accordance with their privacy policies.
We may share your personal information with third parties if we genuinely believe that the sharing of that personal information is required or authorised under law.
You have the right to access and correct your personal information we hold. We will always respond to requests for access and/or corrections within a reasonable period and we will give access in the manner requested. Please email or write to our Privacy Officer (see Contact Information) if you wish to access or correct your personal information.
Personal information security
There is always a risk in sending and receiving information and we take various steps to protect the security of personal information make sure it is always protected and secure. Once the information is no longer needed we will destroy or de-identify the information is a secure manner.
Conclusion
Eureka Connect is committed to protecting the privacy of your personal information. This policy explains how Eureka Connect manages the personal information that we collect, use and disclose and how to contact us if you have any further queries about our management of your personal information.
Our Privacy Policy may be amended from time to time. The current version will be posted on our website.
If you have any concerns in relation to our privacy policy, you may contact us by phone or if you prefer you can email us or write to us with the details of your concern and we will aim to provide an initial response within two business days of receiving your correspondence.
Our Privacy Policy may be amended from time to time. The current version will be posted on our website.
If you have any concerns in relation to our privacy policy, you may contact us by phone or if you prefer you can email us or write to us with the details of your concern and we will aim to provide an initial response within two business days of receiving your correspondence.
Contact Details
Phone: 1300 302 888Email: info@eurekeconnect.com.au
Mail: Eureka Connect PO Box 353Endeavour Hills, Victoria, 3802
Mail: Eureka Connect PO Box 353Endeavour Hills, Victoria, 3802